Last updated: [PLACEHOLDER: YYYY-MM-DD]. These Terms & Conditions ("Terms") govern your use of this website and any purchases you make from it. By placing an order or creating an account you confirm that you have read, understood, and accepted these Terms. If you do not accept them, please do not use the site.
1. Definitions
In these Terms, "we", "us", and "our" refer to [PLACEHOLDER: Company legal name], registered at [PLACEHOLDER: full registered address]. "You" and "your" refer to the natural or legal person using the site. "Site" means this website and any subdomains. "Product" means any item offered for sale on the Site. "Order" means a contract to purchase one or more Products formed under section 4.
2. Eligibility and accounts
You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to place an order. You may use the Site as a guest or by creating an account. If you create an account, you are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at [PLACEHOLDER: [email protected]] if you suspect your account has been used without your authorisation.
3. Products and availability
Product descriptions, images, and prices on the Site are intended to be accurate, but we do not guarantee that every detail is free from error. Colours may render differently on different displays. Products are sold subject to availability — listings are an invitation to treat, not an offer to sell, and we reserve the right to limit quantities, refuse orders, or discontinue products at any time. If a product becomes unavailable after you have ordered it, we will contact you and refund any amount already paid.
4. Pricing and how a contract is formed
Prices are shown in your local currency where supported and include applicable VAT unless stated otherwise. Shipping costs, customs duties, and import taxes are shown separately at checkout. When you submit an order, you are making an offer to purchase the Products in your cart at the prices shown. A binding contract is formed only when we send you an order confirmation email — not at the moment of payment authorisation. If we discover a manifest pricing error, we reserve the right to cancel the order and refund you in full.
5. Payment
We accept the payment methods listed at checkout, which depend on your region and may include credit and debit cards (via Stripe), cash on delivery, and hosted card payments via iyzico. By submitting a payment, you authorise us (or our payment processor) to charge the full order amount to the selected payment method. Card details are processed by our payment provider; we do not store full card numbers on our servers.
6. Shipping and delivery
We ship to the destinations listed at checkout. Estimated delivery times are shown on each product page and at checkout, and reflect our best estimate based on the carrier and your address — they are not guaranteed. Risk of loss passes to you on delivery to the address you provided. If your package is delayed beyond the upper end of the stated estimate, contact support and we will investigate with the carrier.
7. Right of withdrawal and returns
If you are a consumer resident in the European Union, you have the right to withdraw from this contract within 14 days of receiving the Product, without giving any reason. Where local law grants you a longer window, the longer window applies. To exercise this right, contact support at [PLACEHOLDER: [email protected]] or use the return flow in your account. As a goodwill gesture, we extend the standard withdrawal window to [PLACEHOLDER: 30] days from delivery, on the same terms.
To be eligible for a refund the Product must be unused, in its original condition, and returned with its packaging. Certain items may be excluded from the right of withdrawal under applicable law — these are flagged on the product page. We refund the full purchase price (including standard shipping) within 14 days of receiving the returned Product. The cost of return shipping is borne by you unless we agreed otherwise or unless the Product was defective or sent in error.
8. Defective or incorrect products
You are entitled to the statutory consumer-rights remedies that apply in your country of residence — typically repair, replacement, price reduction, or refund — if a Product is faulty, damaged on arrival, or materially different from its description. Contact support with your order number and a photograph of the issue and we will arrange the appropriate remedy at no cost to you.
9. Intellectual property
All content on the Site — including product photography, text, logos, layout, and code — is owned by us or our licensors and is protected by copyright, trademark, and other intellectual-property laws. You may view, save, and print pages from the Site for personal, non-commercial use only. Any other use, including reproduction, redistribution, or scraping for AI training, is prohibited without our prior written consent.
10. User-generated content
If you submit reviews, comments, or other content to the Site, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content in connection with the Site. You confirm that the content is yours to submit and does not infringe any third-party rights. We may remove or refuse to publish any submission that we consider unlawful, defamatory, or otherwise inappropriate.
11. Prohibited use
You agree not to use the Site to: place fraudulent orders; impersonate any person or entity; interfere with the operation or security of the Site; scrape or harvest data; circumvent rate limits or technical access controls; upload malicious code; or use the Site in any way that violates applicable law. We may suspend or terminate your account, refuse to ship orders, and pursue legal remedies for breaches of this section.
12. Disclaimers and limitation of liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. Subject to that, the Site and the Products are provided "as is" without warranties beyond those required by mandatory consumer-protection law, and our total liability arising out of any single order is limited to the amount you paid for that order.
13. Privacy
Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms by reference. Please read it before placing an order.
14. Changes to these Terms
We may update these Terms from time to time. The version that applies to your order is the one in force at the moment your order is confirmed. For material changes to terms governing existing accounts (e.g. account closure rules), we will give you reasonable advance notice by email or via a banner on the Site.
15. Governing law and disputes
These Terms are governed by the laws of [PLACEHOLDER: governing-law country], without prejudice to the mandatory consumer-protection rights you enjoy under the law of your country of residence. Disputes arising out of or in connection with these Terms will be brought before the competent courts of [PLACEHOLDER: court jurisdiction], unless mandatory consumer law provides otherwise. EU residents may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
16. Contact
For questions about these Terms or any order, contact us at [PLACEHOLDER: [email protected]] or via the contact form. Our registered office is [PLACEHOLDER: full registered address].